🔐 VillageWheels Privacy Policy
VillageWheels Enterprise (OPC) Private Limited
Last Updated: 17 August, 2025
VillageWheels Enterprise (OPC) Private Limited offers hyperlocal delivery services including groceries, fruits & vegetables, food, stationery, medicines, parcel delivery, and more. As the fastest-growing delivery partner in Andhra Pradesh, we are committed to protecting your privacy and ensuring transparency in how your data is handled.
📥 What Information We Collect
We may collect the following types of personally identifiable information:
👤 Personal Information
- Full name (first and last)
- Email address
- Mobile phone number and contact details
- Postal code and address
- Demographic profile (age, gender, occupation, education)
- Browsing behavior (pages visited, links clicked, frequency of access)
📱 Device & Usage Data
- Device type and operating system
- IP address and approximate location
- App usage patterns and preferences
- Crash reports and diagnostics
📦 Transaction Data
- Order history and delivery preferences
- Membership plan details
- Customer support interactions
🧲 How We Collect Information
We collect information through:
- Voluntary registration on our app or website
- Surveys, feedback forms, and promotional campaigns
- Cookies and tracking technologies
- Third-party tools like Google Analytics for service optimization and advertising
🎯 How We Use Your Information
Your data helps us:
- Provide personalized features and recommendations
- Offer promotions via email, SMS, WhatsApp, and push notifications
- Facilitate interactions with business partners (e.g., medical shops, restaurants)
- Preserve transaction history for legal compliance
- Improve services and develop new products
- Conduct marketing research and statistical analysis
- Display relevant ads via third-party networks (e.g., Google Ads)
🤝 Sharing Your Information
We do not sell, rent, or share your personal data except:
- When necessary to complete transactions or deliver services
- With legal authorities for compliance or investigations
- On an aggregate basis with business partners for service improvements
🛡️ Your Choices & Data Protection
We implement strong security measures to protect your data:
- Access restricted to authorized personnel
- End-to-end encryption for sensitive transactions
- Secure servers and firewalls
- Regular audits and updates
While we strive to ensure confidentiality, online transmissions may not be 100% secure. By using our services, you acknowledge that VillageWheels is not liable for unauthorized disclosures beyond our control.
✏️ Updating Your Information
You may update or correct your personal information:
- Directly through your account settings
- By contacting our support team
- If login credentials are lost, email us at: support@villagewheels.in
🍪 Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze app usage
- Improve performance and personalization
- Serve targeted advertisements
You can manage cookie settings in your browser or device preferences.
🧒 Children’s Privacy
VillageWheels does not knowingly collect data from children under 13.
Users aged 13–17 must use the app under the supervision of a parent or legal guardian.
🌍 International Data Transfers
Our services are primarily intended for users in India.
If accessed from outside India, your data may be transferred and processed in India under applicable laws.
🔄 Policy Updates
VillageWheels reserves the right to update this Privacy Policy at any time.
Changes will be effective immediately upon posting on our website or app. Continued use of our services implies acceptance of the revised policy.
📞 Contact Information
VillageWheels Enterprise (OPC) Private Limited
📍 Jangareddigudem Road, Koyyalagudem, Andhra Pradesh, India – 534312
📱 WhatsApp: +91 9703515156
📞 Customer Care: +91 9403893156
📧 Email: info@villagewheels.in / support@villagewheels.in
🌐 Website: Village Wheels