🔐 VillageWheels Privacy Policy

VillageWheels Enterprise (OPC) Private Limited

Effective Date: 17 August, 2025

Last Updated: 17 August, 2025

VillageWheels Enterprise (OPC) Private Limited provides hyperlocal delivery services including groceries, fruits & vegetables, food, stationery, and household essentials. As one of the fastest-growing delivery platforms in Andhra Pradesh, we are committed to protecting your privacy and ensuring transparency in how your data is collected, used, and safeguarded.

📥 Information We Collect

We may collect the following types of personally identifiable information:

👤 Personal Information

• Full name
• Email address
• Mobile number and contact details
• Postal code and delivery address
• Demographic profile (age, gender, occupation, education)
• Browsing behavior (pages visited, links clicked, frequency of access)

📱 Device & Usage Data

• Device type and operating system
• IP address and approximate location
• App usage patterns and preferences
• Crash reports and diagnostics

📦 Transaction Data

• Order history and delivery preferences
• Membership plan details
• Customer support interactions

🧲 How We Collect Information

We collect data through:

• Voluntary registration on our app or website
• Surveys, feedback forms, and promotional campaigns
• Cookies and tracking technologies
• Third-party tools like Google Analytics for service optimization and advertising

🎯 How We Use Your Information

Your data helps us:

• Provide personalized features and recommendations
• Offer promotions via email, SMS, WhatsApp, and push notifications
• Facilitate interactions with business partners (e.g., restaurants, logistics providers)
• Preserve transaction history for legal compliance
• Improve services and develop new features
• Conduct marketing research and statistical analysis
• Display relevant ads via third-party networks (e.g., Google Ads)

Note: You may opt out of marketing communications at any time via app settings or unsubscribe links.

🤝 Sharing Your Information

We do not sell, rent, or share your personal data except:

• When necessary to complete transactions or deliver services
• With legal authorities for compliance or investigations
• On an aggregate, anonymized basis with business partners for service improvements

🛡️ Data Protection & Security

We implement strong security measures to protect your data:

• Access restricted to authorized personnel
• End-to-end encryption for sensitive transactions
• Secure servers and firewalls
• Regular audits and system updates

While we take all reasonable precautions, VillageWheels cannot guarantee complete security of data transmitted online.

🗂️ Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

✏️ Updating Your Information

You may update or correct your personal information:

• Directly through your account settings
• By contacting our support team
• If login credentials are lost, email us at: support@villagewheels.in

🍪 Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze app usage
• Improve performance and personalization
• Serve targeted advertisements

You can manage cookie settings in your browser or device preferences.

🧒 Children’s Privacy

VillageWheels does not knowingly collect data from children under 13.

Users aged 13–17 must use the app under the supervision of a parent or legal guardian.

🌍 International Data Transfers

Our services are primarily intended for users in India.

If accessed from outside India, your data may be transferred and processed in India under applicable laws.

🔄 Policy Updates

VillageWheels reserves the right to update this Privacy Policy at any time.

Changes will be effective immediately upon posting on our website or app. Continued use of our services implies acceptance of the revised policy.

📞 Contact Information

VillageWheels Enterprise (OPC) Private Limited

📍 Jangareddigudem Road, Koyyalagudem, Andhra Pradesh, India – 534312

📱 WhatsApp: +91 9703515156

📞 Customer Care: +91 9403893156

📧 Email: info@villagewheels.in / support@villagewheels.in

🌐 Website: Village Wheels