Welcome to Villagewheels! By accessing or using our mobile application or website, you agree to be bound by these Terms & Conditions. These terms govern your use of our services and form a binding agreement between you and Villagewheels Enterprise (OPC) Private Limited.
You must be at least 18 years old to use our services independently. Users aged 13–17 may use the app under the supervision of a parent or legal guardian. By using the app, you confirm that you are legally eligible to enter into a binding contract under Indian law.
To place orders or access certain features, you must register an account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials.
Villagewheels offers hyperlocal delivery of groceries, essentials, and other goods. Our services are available in select areas and may expand over time. We aim to deliver within 30 minutes, depending on location and availability.
All prices are listed in INR and include applicable taxes unless stated otherwise. Prices may vary due to market conditions. Payments can be made via UPI, credit/debit cards, or cash on delivery (where available).
Orders can be canceled before dispatch. Refunds will be processed within 5–7 business days.
If you're not satisfied with a product at the time of delivery, you may return it immediately for a full refund or credit.
We reserve the right to cancel orders due to fraud, stock issues, or policy violations.
We strive to deliver your order promptly. Delays may occur due to traffic, weather, or unforeseen circumstances. You will be notified of any significant delays.
You agree not to:
All content, trademarks, and technology used in the app are the property of VillageWheels Enterprise (OPC) Private Limited or its licensors. You may not copy, reproduce, or distribute any content without prior written consent.
We value your privacy. Your personal data is collected and used in accordance with our Privacy Policy. We implement reasonable security measures to protect your information.
Villagewheels adheres to all safety protocols as mandated by Indian law. This includes ensuring the safety of our delivery personnel and customers, following hygiene standards, and complying with traffic and transportation regulations.
Our delivery partners are required to adhere to our safety and service standards. They must comply with all applicable laws and regulations, including those related to traffic, transportation, and labor. Delivery partners are expected to maintain a professional demeanor and provide timely and courteous service.
VillageWheels Enterprise (OPC) Private Limited, its suppliers, and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this site and app. Access to this site and app does not confer and shall not be considered as conferring upon anyone any license under any of VillageWheels Enterprise (OPC) Private Limited or any third party's intellectual property rights.
All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to Villagewheels on or by this site and app shall be and remain the property of VillageWheels Enterprise (OPC) Private Limited. Such disclosure, submission, or offer of any comments shall constitute an assignment to Villagewheels of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the comments.
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Eluru or anywhere of Andra Pradesh.
We may update these Terms & Conditions from time to time. Continued use of the app after changes implies your acceptance of the revised terms.
Villagewheels grants you a limited sub-license to access and make personal use of this site and app and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of VillageWheels Enterprise (OPC) Private Limited. This license does not include any resale or commercial use of this site and app or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site and app or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.