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WhatsApp: +91 9703515156  |  Customer Care: +91 9403893156
Email: info@villagewheels.in / support@villagewheels.in

We currently operate in select areas of Andhra Pradesh, with plans to expand. Check the app for service availability in your location.

Download the VillageWheels app, register your account, browse products, and add items to your cart. Confirm your address and payment method to place the order.

Delivery time depends on your distance from the store:

🟢 0–3 km — 20 to 30 minutes
🟡 3–7 km — 40 to 50 minutes
🔵 7–15 km — under 1 hour

Times may vary based on traffic, weather, and order volume.

Yes! Once your order is confirmed and picked up by a delivery partner, you can track it live from the VillageWheels app.

Yes, but only before dispatch or preparation begins. Once the order is packed or food is being prepared, cancellation is not possible.

Yes, but only before the restaurant starts preparing your food. Once preparation begins, cancellation is not allowed.

If an item is unavailable and your order is cancelled, your online payment amount is automatically credited to your VillageWheels Wallet. It is 100% safe and can be used fully on your next order — no expiry, no deductions.

Contact support within 2 hours of delivery with photo evidence. We'll investigate and offer a refund or replacement if eligible.

Currently, deliveries are made as quickly as possible. Scheduled delivery options may be introduced soon.

Minimum order amounts may vary by vendor. You'll see the minimum displayed on the vendor's page in the app before adding items to your cart.

We accept UPI, debit/credit cards, net banking, and VillageWheels Wallet. Cash on delivery may be available for select orders.

VillageWheels Wallet is a safe in-app credit balance linked to your account. If your order is cancelled due to item unavailability, your paid amount is automatically refunded to your wallet — instantly and securely.

Wallet credits are added automatically when an order is cancelled due to item unavailability and you had paid online. You do not need to raise a request — it happens instantly.

At checkout, select "VillageWheels Wallet" as your payment method. Your full wallet balance can be applied to any order — 100% usable with no restrictions.

No. Your wallet balance does not expire. It stays in your account until you choose to use it.

Yes — 100% safe. Your wallet is secured by your account login and our encrypted payment system. Only you can access and use your wallet balance.

Currently wallet balance cannot be withdrawn to a bank account. It can only be used for placing orders on VillageWheels.

VillageWheels Membership is priced at just ₹55 and is valid for 28 days from the date of purchase.

Members enjoy free delivery on all orders within 0–3 km for the full 28-day period. No minimum order is required to avail the free delivery benefit.

Absolutely! At just ₹55 for 28 days, ordering even 3–4 times within 3 km makes the membership pay for itself in delivery savings alone.

No. Membership does not auto-renew. You'll need to manually purchase a new plan after the 28-day period ends.

No. Membership plans are non-cancellable and non-refundable once purchased.

No. Benefits are valid only for the registered user during the active membership period.

Log in to your account and edit your profile. For lost access, contact support at support@villagewheels.in.

To delete your account, contact us at support@villagewheels.in. Note that account deletion is permanent and your order history and wallet balance will be lost.

No. Each phone number can only be registered to one VillageWheels account.

Yes. We use encryption, secure servers, and restrict access to authorized personnel. Your data is handled in accordance with our Privacy Policy.

Only when necessary to fulfill services or comply with legal requirements. We do not sell your data.

Location is used to show nearby vendors, calculate delivery time and charges, and assign the nearest delivery partner to your order. We do not store your location history beyond what is needed for the order.

Apply via our Careers page or WhatsApp us at +91 9703515156. All you need is a bike, a valid license, and a smartphone.

Fill in the Vendor Application on our website or WhatsApp us. Our team will contact you within 24 hours to get your shop listed on the platform.

Visit our Franchise page and fill in the application form. Our team will review and contact you within 48 hours.

Delivery partners earn per delivery with flexible working hours. Earnings depend on the number of deliveries completed, distance, and peak hour bonuses. Contact us for the current earning structure in your area.