Frequently Asked Questions
We currently operate across villages and towns in Andhra Pradesh—and we’re expanding every month.
Download the VillageWheels app, register your account, browse products, and add items to your cart. Confirm your address and payment method to place the order.
You can order groceries, fruits & vegetables, food, stationery, and household essentials.
Apply via our Careers page or WhatsApp us. All you need is a bike, license, and smartphone.
Currently, deliveries are made as quickly as possible (typically within 30 minutes). Scheduled delivery options may be introduced soon.
Yes, but only before dispatch or preparation begins. Once the order is packed or food is being prepared, cancellation is not possible.
Yes, but only before the restaurant starts preparing your food. Once preparation begins, cancellation is not allowed.
Contact support within 2 hours of delivery with photo evidence. We’ll investigate and offer a refund or replacement if eligible.
No. Membership plans are non-cancellable and non-refundable once purchased.
No. Benefits are valid only for the registered user during the active period.
Log in to your account and edit your profile. For lost access, contact support at support@villagewheels.in.
We aim to deliver within 30 minutes, depending on location, traffic, and item availability.
We currently operate in select areas of Andhra Pradesh, with plans to expand. Check the app for service availability in your location.
Yes. We use encryption, secure servers, and restrict access to authorized personnel. Your data is handled in accordance with our Privacy Policy.
Only when necessary to fulfill services or comply with legal requirements. We do not sell your data.
You can reach us via: 📱 WhatsApp: +91 9703515156 📞 Customer Care: +91 9403893156 📧 Email: info@villagewheels.in / support@villagewheels.in