🚚 VillageWheels Shipping Policy

Last Updated: 17 August, 2025

VillageWheels Enterprise (OPC) Private Limited

📦 Delivery Coverage

• We currently operate in select areas of Andhra Pradesh, with plans to expand.
• To check service availability in your area, please enter your location in the app or website.

⏱️ Delivery Timeframes

• We aim to deliver orders within 30 minutes of confirmation.
• Delivery times may vary based on:
• Location and distance
• Traffic and weather conditions
• Product availability

🕒 Delivery Hours

• Deliveries are available 7 days a week, typically between 7:00 AM and 10:00 PM.
• Orders placed outside delivery hours will be scheduled for the next available slot.

📲 Real-Time Tracking

• All orders can be tracked live via the VillageWheels app.
• You’ll receive notifications for:
• Order confirmation
• Dispatch status
• Estimated arrival time
• Delivery completion

💬 Delivery Communication

• Our delivery partners may contact you via call or message if needed.
• Please ensure your phone number is active and reachable during delivery.

🚫 Failed Deliveries

Delivery may fail due to:

• Incorrect or incomplete address
• Unreachable customer
• Unsafe delivery conditions

In such cases:

• We will attempt to contact you before cancelling the order.
• Refunds may be issued if the failure is due to service error.

⚠️ Delays & Exceptions

While we strive for speed, delays may occur due to:

• Heavy traffic
• Severe weather
• High order volume
• Technical issues

We’ll notify you promptly if your order is delayed beyond the expected timeframe.

📍 Contactless Delivery

• For safety, we offer contactless delivery upon request.
• You can select this option during checkout or notify the delivery partner.